Welcome to Shivam Digitals ("we", "our", "us"). We are a printing services company located at 259, 22 Feet Rd, Block G, Jawahar Colony, Faridabad, Haryana 121005. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.
By using our website or services, you agree to the practices described in this Privacy Policy. Please read it carefully.
01
Information We Collect
We collect information that you provide directly to us, as well as information collected automatically when you use our services.
Information you provide:
Name, email address, phone number, and delivery address when placing an order or filling out the contact form.
Payment details (processed securely through third-party payment gateways — we never store full card numbers).
Design files, artwork, and images uploaded for print production.
Messages, feedback, and enquiries submitted through our website or WhatsApp.
Newsletter subscription preferences.
Information collected automatically:
Browser type, operating system, and device information.
IP address and approximate geographic location.
Pages viewed, time spent on site, and referring URLs.
Cookies and similar tracking technologies (see Section 4).
We only collect information that is necessary to provide our printing services and improve your experience with us.
02
How We Use Your Information
We use the information we collect for the following purposes:
Order fulfilment: Processing your print orders, managing production timelines, and arranging delivery.
Communication: Sending order confirmations, production updates, delivery notifications, and responding to your enquiries.
Customer support: Diagnosing problems, resolving disputes, and providing after-sales assistance.
Improvements: Analysing usage patterns to improve our website, products, and services.
Marketing: Sending promotional emails, new product announcements, and exclusive offers — only if you have opted in.
Legal compliance: Meeting our obligations under applicable Indian laws and regulations.
03
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:
Delivery partners: Courier and logistics companies that fulfil the delivery of your orders.
Payment processors: Secure third-party payment gateways (e.g., Razorpay, Paytm, Google Pay) to process transactions.
Service providers: Trusted vendors who assist us with email services, website hosting, or analytics — under strict confidentiality agreements.
Legal requirements: Where required by law, court order, or governmental authority in India.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
04
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. These include:
Essential cookies: Required for the website to function (e.g., maintaining your shopping cart).
Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
Marketing cookies: Used to show relevant advertisements and measure campaign effectiveness.
You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
05
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
Order records are retained for 7 years for accounting and legal compliance.
Customer communications are retained for 2 years from the last interaction.
Design files uploaded for print are retained for 90 days after order completion, then securely deleted.
Newsletter subscriber data is retained until you unsubscribe.
You may request deletion of your personal data at any time (see Section 6 or visit our Data Deletion page).
06
Your Rights & Choices
You have the following rights with respect to your personal information:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of any inaccurate or incomplete data.
Deletion: Request erasure of your personal data (subject to legal obligations).
Opt-out: Unsubscribe from marketing communications at any time via the unsubscribe link in our emails.
Portability: Request your data in a commonly used, machine-readable format.
Grievance redressal: Lodge a complaint with our Grievance Officer (contact details in Section 11).
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:
SSL/TLS encryption for all data transmitted through our website.
Restricted employee access to personal data on a need-to-know basis.
Regular security reviews and access audits.
Secure, encrypted storage for payment transaction records.
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
08
Third-Party Links
Our website may contain links to third-party websites such as our social media pages (Instagram, Facebook, YouTube, LinkedIn). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
09
Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately so we can take appropriate action.
10
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website.
Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
11
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our Grievance Officer: